Privacy Policy
This Privacy Policy explains how Karoule Group Limited (Company No. 77247166) handles personal information when you visit this corporate website or contact us.
Website operator
This website is operated by Karoule Group Limited (Company No. 77247166). For questions about your information, contact Karoule Group Limited (Company No. 77247166), Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong. Email: contact@karoulegroup.com. Phone: +1 302 587 2539.
Information we collect
You may provide your name, email address, company, telephone number and the information in your enquiry when you contact us. Provide only information relevant to your request. Do not send passwords, payment‑card details or sensitive personal information.
Device and website information
Hosting and security services may process your IP address, browser or device details, request time and security or error events to deliver and protect the website. The website application does not load advertising pixels or behavioural analytics. Displayed platform logos are images or links, not tracking integrations.
How enquiries work
The contact form sends your name, email address, subject and message to our team by email so we can reply to your enquiry. Hosting, security and email services process the information needed to deliver and protect your message. Cloudflare Turnstile helps protect the form from automated abuse. Please do not send passwords, full card details or identity documents.
How we use your information
We use information relevant to your enquiry to reply, assess a business opportunity, maintain correspondence and administer an agreed relationship. Technical information supports website delivery and security. We may also process information to meet applicable legal obligations or handle a legal claim. Visiting this website is not consent to receive marketing.
Data protection rights
Depending on applicable law, you may have rights to information, access, correction, deletion, restriction, portability and objection, and rights concerning automated decisions. Where processing relies on consent, you may withdraw it. Contact contact@karoulegroup.com to make a request. We may need to verify your identity and the scope of the request. Applicable conditions and lawful exceptions may limit a request.
Third‑party services
Hosting, security and business‑communication providers may handle information needed to provide their services. External websites have their own operators and privacy notices. The presence of a brand or platform logo does not mean that your enquiry is shared with that organisation.
Retention
Retention depends on the purpose of the record, whether an enquiry or relationship is ongoing, applicable record‑keeping obligations and any need to establish or defend a legal claim. We use these criteria rather than keeping information indefinitely for an unspecified purpose.
Data security
Appropriate security measures help protect personal information against unauthorised access, misuse, loss and disclosure. No website, email service or internet transmission can guarantee complete security. Use the contact details above if you have a concern about information you sent to us.
Legal disclosure and complaints
Information may be disclosed where required by law or reasonably needed to protect rights, investigate abuse or respond to a lawful request. Contact contact@karoulegroup.com about a privacy concern. The Personal Data (Privacy) Ordinance (Cap. 486) applies in Hong Kong. You may raise a complaint with the Privacy Commissioner for Personal Data (PCPD).
Policy updates
We may update this notice to reflect changes to the website or the way we handle enquiries. This notice was updated on 27 October 2026.